· Published 24.07.2020 · last updated 29.11.2020

Fraudsters do not sleep and are more active than ever during the COVID-19 period

Due to the COVID-19 pandemic, online activities is prevalent, and despite this, it is more important than ever to learn how to identify fraud and phishing attempts. In this article, we will give you a comprehensive overview of the various fraud attempts you may encounter, how you can avoid them, and what you should do to ensure your security.

Take a few minutes to read this information to more about scammers, and how not to fall into their trap.

Phishing emails

Fraudsters often send emails with phishing links to a wide variety of people. These links can install keyloggers, scan important information on your computer, or allow the phisher to access your computer from their device.

Spear phishing

Spear phishing is when someone specifically targets you using your name, email address and possibly your job title to get the done job done.

Text messages

You may receive text messages asking you to confirm details or click links. Most reputable organizations will never ask you to send sensitive information by text message.


Sometimes you receive calls from fraudsters on the phone asking you to verify your account information. Please be careful, never provide your login details as we would not even ask you to do so.

How to recognize a phishing attempt:

Follow these tips and you’ll be better equipped to protect yourself from phishing attempts:

  1. Did you expect a call, an email or a text message? If not, it could be a fraud.
  2. Do you know who it comes from? If you do not receive confirmation, it is a phishing attempt.
  3. Can you immediately check who sent it? Use the caller identity, check the email address or find the number from which you received the message.
  4. Is it a link to a website you know? You can move the mouse over the links to check which website is behind it.
  5. Does it have an attachment? Never download an attachment unless it is from someone you know.
  6. Are you asked for money, references or sensitive information? Reputable organizations will never ask for it without you first contacting them.
  7. Are there any spelling or grammatical errors? Spelling and grammatical errors are a telltale sign of phishing attempts.
  8. Is the scammer trying to get you to act now? Phishers often try to make you act with a sense of urgency.

Beware of fake advertisements

Many phishers and fraudsters use fake advertisements from reputable organizations to get their victims to click. These include:

  1. Phishing websites that reflect organizations and brands. We have discovered websites that claim to be Paysafe, Skrill, NETELLER and Paysafecard.
  2. Doppelganger websites with unusual domains to stimulate visitors to click, e.g.
  3. Phishing emails or paid advertising that appear as banner ads or in search engines. These are some of the most common phishing practices, so be careful.

How to avoid phishing attacks:

  1. Use only the official Paysafe apps to access your account.
  2. Always check the address of the website you are visiting. Check the email address you received mail from, check all the links that will be sent to you or that you visit, only download attachments from trusted sources.
  3. Stay alert. If you are asked to provide sensitive information, make sure that this is only done officially.

And remember, Paysafe will never ask you for confidential information (such as card details or your password) via email, phone or text message. Neteller / Skrill will only send you a security code to your mobile phone or by e-mail if you request such a code when you log into your Neteller/Skrill account or to authorize a transaction.

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